Whose standards are they anyway?

Performance management in the public sector is too concerned with process at the expense of outcomes. By focusing inwardly on how performance is achieved, the public sector is failing to address external benchmarks or standards. Drawing on research in leadership and sports, Jon Teckman and Andy Adcroft outline how a competitive edge could be developed within the public sector to enhance the performance management process.

Teckman, J. & Adcroft, A. (2008) Whose standards are they anyway?, 360° The Ashridge Journal, Autumn, pp. 6 - 12

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