When Lean Isn't Mean
Most executives believe that corporations with large headquarters are bureaucratic, out of touch with customers, and slow to make decisions - and, so, perform poorly. That's why CEOs slash headquarters staff whenever they try to cut costs or improve performance. But do lean headquarters really perform better?
When Lean Isn't Mean]
Goold, M. & Young, D. (2005) When Lean Isn't Mean, Harvard Business Review, April.