What's Behind Successful IT Projects?
This article is based on specific research into thirty projects with a range of technologies in a large multinational company – many of them similar projects in different business units with varying results. Success was measured in terms of business value including ROI and strategic impact, not just whether the project was delivered on-time and on-budget. The research sought to identify the main factors underpinning success.
Lockett, M. (2003) What's Behind Successful IT Projects?, CVC, The Customer Value Company