Using Information Technology to Leverage Transport and Logistics Service Operations in the Supply Chain: An empirical assessment of the interrelation between technology and operations management

van Hoek, R. (2001) Using Information Technology to Leverage Transport and Logistics Service Operations in the Supply Chain: An empirical assessment of the interrelation between technology and operations management, International Journal of Technology Management, Vol. 23, No. 1/2/3, pp.207 - 222