The Professional Service Firm: A Manager’s Guide to Maximising Profit and Value
The professional service industry is vast and growing, and spans the finance, marketing, insurance, banking and consultancy sectors. The underlying nature of all professional services is, however, always the same. Peter Drucker has spoken of professional services firms as offering a model of future industry, and the sector as a whole is beginning to be viewed as one which offers lessons for other industries about how to manage people and intangibles. In this valuable book Mark Scott takes a close analytical look at professional services businesses, using case studies and vignettes to explain in clear terms exactly how they work and how money can be made from them.
Scott, M. (2001) The Professional Service Firm: A Manager’s Guide to Maximising Profit and Value, John Wiley & Sons