Process management is largely associated with managing and improving existing processes which often have organisational change issues connected to them. Whether you are involved with a private, public, non-profit or any other form of business, processes and the issues surrounding the organisational impact of changing them, will affect you.
Although aimed primarily at the manufacturing operations environment, this Learning Guide offers several references to the service sector and much of the material in 'Process Management' can be equally well applied in all areas. For example the Sales Order and the Sales Delivery processes are similar whether in manufacturing or service industry - just think about how they work in an IBM computer factory and Federal Express' courier operation.
Anderson, P. (2000) Process Management, Ashridge Learning Resource Centre Learning Guides, January