Managing risk in complex and business critical outsourcing of services

Over the past two decades the phenomenon of outsourcing of resources and activities has emerged as an important trend in a wide range of organizations and many companies are today outsourcing complex and business critical resources and activities. This increase in business criticality also increases the risk of substantial and negative impact on the financial and strategic performance.

Malmgren, M.E., Andersson, D. & Abrahamsson, M. (2011) Managing risk in complex and business critical outsourcing of services, EurOMA Conference, Cambridge, UK

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