Over the past few years Emotional Intelligence has become the core of soft skills and management competencies. Being emotionally intelligent implies having emotional competence, emotional literacy and foresight about behaviour. This Learning Guide provides an insight into this interesting subject area and is complemented with a selection of questionnaires and recommended resources on the topic.
Dann, J. & Dann, D. (2002) Emotional Intelligence, Ashridge Learning Resource Centre Learning Guides, January