This book offers an introduction to professional consulting, its nature, methods, organisational principles, behavioural rules, and training and development practices. The modern information-and knowledge-based economy is constantly creating new opportunities and challenges for consultants and this edition of 'Management Consulting' aims to actively reflect and confront these developments and changes. New topics covered in this edition include: e-business consulting; consulting in knowledge management; total quality management; corporate governance; social role and responsibility of business; company transformation and renewal; and public administration.
Malmgren, M. (2003) E-Business Consulting, in Kubr, M. (ed.) Management Consulting: A Guide to The Profession, Chapter 16, fourth edition, Geneva: International Labour Office