Developing New Leaders for the Responsive State

The concept of 'Responsive State' requires a shift in service provision from customers receiving a standard offering, to service providers adapting their offering to customers' needs. In this article, Mark Pegg outlines the challenges such a change in focus of provision poses for leaders in the public sector, and how providers of executive education can help them prepare better for this role.

Pegg, M. (2008) Developing New Leaders for the Responsive State, 360° The Ashridge Journal, Autumn, pp. 13 - 18

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