Avoiding l'esprit de l'escalier
How to enhance your thinking processes under tough negotiations. The article outlines some effective solutions to help you respond coherently when confronted with unanticipated circumstances - these include rapid response mechanisms such as reframing, visualisation, summarising and asking 'why' questions. This article also introduces the concept of the Flexible Communication Spiral.
Copeland, M. (2012) Avoiding l'esprit de l'escalier, ICAEW Finance & Management, Issue 201, pp. 19 - 22, July/August