Fiona Dent

MSc, MA, Chartered FCIPD, FHEA

Fiona is an Ashridge Associate and an Independent Trainer, Coach and Author.  She spent 24 years on the full time faculty at Ashridge where she was a Client and Programme Director working with a range of organisations and clients, on a national and international basis. Fiona has written nine books including The Leaders Guide to Influence and The Leaders Guide to Managing People (co-authored with Mike Brent), and Women in Business (co-authored with Viki Holton). 

At Ashridge Fiona has Programme and Client Director experience, and has worked with a range of organisations and clients on a national and international basis. Fiona teaches and consults in a broad spectrum of leadership, personal, interpersonal and relationship skills and is trained in a range of psychometrics.

Chartered FCIPD, FHEA

Fiona Dent

Publications

How to Thrive and Survive as a Working Woman: The Coach-Yourself Toolkit

Dent, F.E., & Holton, V. (2016). How to Thrive and Survive as a Working Woman: The Coach-Yourself Toolkit

Change: Opportunity or threat?

Dent, F., & Holton, V. (2015) Change: Opportunity or threat? EFMD Global Focus.

The Leader's Guide to Coaching and Mentoring: how to use soft skills to get hard results

Brent, M., & Dent, F. (2015) The Leader's Guide to Coaching and Mentoring: how to use soft skills to get hard results. FT Publishing International.

The Leader's Guide to Managing People: How to use soft skills to get hard results

Brent, M. & Dent, F. (2013) The Leader's Guide to Managing People: How to use soft skills to get hard results

Women as Global Leaders

Holton, V. & Dent, F. (2012) Women as Global Leaders: Creating a Sustainable Future for the World, Zayed University, Abu Dhabi, 13 - 15 March

Women not reaching the top of work tree

Dent, F. (2012) Women not reaching the top of work tree, The Bottom Line, May

Why women miss out on top jobs

Dent, F. & Holton, V. (2012) Why women miss out on top jobs, Edge Magazine, online magazine, May

Why women miss out on top jobs and How to win at work

Dent, F. & Holton, V. (2012) Why women miss out on top jobs and How to win at work, The CA, online magazine, May

Women struggle to get top jobs

Dent, F. (2012) Women struggle to get top jobs, Gulf News, 1 April

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How Women Can Navigate to become Global Leaders

Dent, F. & Holton, V. (2012) How Women Can Navigate to become Global Leaders, EFMD Global Focus, Vol. 6. No. 2, pp. 36 - 39

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Dismantling the Glass Ceiling

Dent, F. & Holton, V. (2012) Dismantling the Glass Ceiling, Human Resources, April

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How to be Influential

Dent, F. (2012) How to be Influential, Public Finance, pp. 42 - 43, February

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Women in Business: Navigating Career Success

Women in Business: Navigating Career Success" By Viki Holton & Fiona Elsa Dent 2012. Palgrave MacMillan

Holton, V. & Dent, F. (2012) Women in Business: Navigating Career Success, Palgrave MacMillan

Understanding Women's Careers

Dent, F., Holton, V. & Rabbetts, J. (2011) Understanding Women's Careers, Ashridge Report, December

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MBTI Research into Distribution of Type (2nd edition)

This report presents the data of 22,000 managers who have completed the MBTI at Ashridge. The type tables look at gender, industry and country of origin differences in the type distribution of managers.

Carr, M., Curd, J., Dent, F., Davda, A. & Piper, N. (2011) MBTI Research into Distribution of Type (2nd edition), Ashridge Research, October

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Denting the Glass Ceiling

Dent, F. (2011) Denting the Glass Ceiling, The Oath

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The Art of Influencing

Dent, F. & Brent, M. (2011) The Art of Influencing, Facing the new reality - is collaboration the way forward?, 23 - 25 March, Alicante

Influencing: The key to successful business relationships

In business, a high proportion of your working day is spent relating to other people - as a leader you need to focus as much on communicating, creating and developing effective working relationships, as you do on the functional aspects of your job. Fiona Dent and Mike Brent describe a range of tools and techniques to make you more effective in this crucial skill of influencing.

Dent, F. & Brent, M. (2011) Influencing: The key to successful business relationships, 360° The Ashridge Journal, pp. 8 - 15, Spring

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A Leaders Guide to Influence, How to use soft skills to get hard results

Brent, M. & Dent, F. (2010) A Leaders Guide to Influence, How to use soft skills to get hard results, FT Prentice Hall

Towards a relational leadership framework

Dave Bond, Fiona Dent, Matt Gitsham and Dr. Vicki Culpin put forward a new framework to examine the need for the development of responsible, authentic and sustainable leadership to tackle some of the numerous challenges facing business and wider society.

Bond, D., Dent, F., Gitsham, M. & Culpin, Dr. V. (2010) Towards a relational leadership framework, 360° The Ashridge Journal, Summer, pp. 23 - 30

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Motivation and employee engagement in the 21st century

Dent, F., Holton, V. & Rabbetts, J. (2010) Motivation and employee engagement in the 21st century, EFMD Global Focus, Vol. 4, Issue 2, p. 31

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The Ashridge Management Index 2010

Paine Schofield, C.B., Dent, F. & Holton, V. (2010) The Ashridge Management Index 2010, Ashridge Report

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Employee Engagement and Motivation

Dent, F. & Holton, V. (2009) Employee Engagement and Motivation, Training Journal, pp. 37 - 40, November

Motivation and Employee Engagement in the 21st Century: A Survey of management Views

In 2008 Ashridge conducted research entitled „the Ashridge Management Index‟ to understand more about the issues and challenges facing managers. The survey covered a variety of key topics including leadership, communication, learning and development; it also provided some interesting data about personal and organisational motivation. As a result of this research we felt there would be value in looking more closely at motivation and particular questions included: Managers views about the current motivational approaches offered by their employers, for example are organisations using the right approach? And what are the key factors which motivate managers? Do managers find it easy to motivate their staff? What are the implications of these findings for leaders, HR directors and managers? We distributed a survey questionnaire to some of those managers involved in the earlier survey and also to a new group of individuals attending Ashridge programmes during the first three months of 2009. As a result, a total of 210 managers responded to our survey. In addition, we conducted a number of company interviews including the engineering consultancy firm, Halcrow Group.

Holton, V., Dent, F. & Rabbetts, J. (2009) Motivation and Employee Engagement in the 21st Century: A Survey of management Views, An Ashridge Report, September

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What Employees really want

This article summarises recent research undertaken by Ashridge into the factors that motivate people in organisations in the 21st century. It highlights key findings and introduces aspects of motivation for contemporary organisations.

Dent, F. (2009) What Employees really want, H & V News, 23 September, pp. 20 - 21

What employees really want

Dent, F. (2009) What employees really want, Construction News, July

The Working Relationship Pocketbook

This pocketbook identifies the key features that make a relationship work, e.g. openness and honesty, empathy, respect and trust, and those that don't, e.g. jealousy, arrogance, conflict of interest and misunderstanding. This book takes readers through various stages of relationships with special advice for certain circumstances within those relationships.

Dent, F. E. (2009) The Working Relationship Pocketbook, Management Pocketbooks, April

Influencing - the skill for success

Dent, F.E. (2009) Influencing - the skill for success, Director of Finance, pp. 2 - 4

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Influence with Style

Dent, F, E. (2009) Influence with Style, Winning Edge, January/February

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Leadership and Management development trends

There is a good deal of interest in leadership and management development but relatively little information on the views of managers on this topic. Ashridge research which has recently been conducted (published in April 2008) examined the views of over 800 managers on a number of key issues such as whether organisations are currently doing enough to develop the next generation of leaders.

Dent, F. & Holton, V. (2008) Leadership and Management development trends, The Ninth International Conference on Human Resource Development Research and Practice Across Europe, 21 - 23 May, Lille

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Creating Working Relationships

Fiona Dent uses recent research carried out at Ashridge Business School to suggest ideas, knowledge and tools for developing effective work-based relationships.

Dent, F. (2008) Creating Working Relationships, Training Journal, May, pp. 48 - 51

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Ashridge Management Index 2008: Meeting the Challenges of the 21st Century

Having a high quality management team and a motivated workforce is vital for a business to succeed and is what often differentiates a good employer from a mediocre or poor employer. The purpose of this year’s Ashridge Management Index was to examine the current business environment and to better understand some of the key challenges and opportunities which exist for managers. The research was conducted in autumn 2007 and a questionnaire was distributed. In total 839 responses were received. The majority of respondents are senior and middle managers. Just over half are working in the UK, a smaller number are elsewhere in Europe (23%) or working internationally (26%).

Holton, V., Dent, F. & Rabbetts, J. (2008) Meeting the Challenges of the 21st Century, Ashridge Management Index 2008, April

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Meeting the Challenges of the 21st Century

Holton, V., Dent, F. & Rabbetts, J. (2008) Meeting the Challenges of the 21st Century, Ashridge Management Index

If I knew then what I know now - new thoughts on leadership development

A short article describing recent research undertaken at Ashridge about development for new leaders. This research led to the development of a niw programme - Future Leaders Experience

Dent, F. & Carr, M. (2007) If I knew then what I know now - new thoughts on leadership development, CIPD Portsmouth Group, HR Bulletin - Research and Practice, pp. 5 - 7, December

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Influencing: Skills & Techniques for Business Success

Dent, F. & Brent, M. (2006) , Influencing: Skills & Techniques for Business Success, London: Palgrave, ISBN - 10: 140 399 6687, ISBN - 13: 9781403996688

Ashridge Influencing Style Preferences Inventory and supporting material

Research, development and creation of the Ashridge Influencing Style Preferences Inventory and supporting material - a 360º questionnaire to assist individuals to determine their preferred influencing style.

Dent, F. & Curd, J. (2005) Ashridge Influencing Style Preferences Inventory and supporting material - a 360º questionnaire to assist individuals to determine their preferred influencing style

Development Challenges for the Future - 2005

Judy Curd, Fiona Dent and Melissa Carr make an analysis of recently collated MBTI data to assess future thinking for management and leadership development.

Curd, J., Dent, F. & Carr, M. (2005) Development Challenges for the Future, Training Journal, January

Managing Dimensions

A study of the psychometric data of 8,000 UK managers by Ashridge Business School sheds interesting light on the future challenges for management and leadership development.

Dent, F., Curd, J., Carr, M. & Blass, E. (2004) Managing Dimensions, European Business Forum, No. 19, Autumn

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Psychometric Tests: Using 360 Degree Questionnaires and Feedback: The Practicalities

Fiona Dent and Judy Curd explore the (sometimes complex) use of 360º questionnaires.

Dent, F. & Curd, J. (2004) Psychometric Tests: Using 360 Degree Questionnaires and Feedback: The Practicalities, Training Journal, March

Psychometric Tests: An Overview of an Increasingly Complex World

What are psychometric tests? Why are they used? And how do they work? Fiona Dent and Judy Curd offer some demystification, benefits and pitfalls, then outline six of the most popular tests in the marketplace today.

Dent, F. & Curd, J. (2004) Psychometric Tests: An Overview of an Increasingly Complex World, Training Journal, February

If I Were Boss January Issue

Fiona Dent advises on management issues.

Dent, F. (2004) If I Were Boss, The Guardian, 24 January.

MBTI Research into Distribution of Type (1st edition)

This report presents the data of 8000 managers who have completed the MBTI at Ashridge. The type tables look at gender, industry, and country of origin differences in the type distribution of managers.

Carr, M., Curd, J. & Dent, F. (2004) MBTI Research into Distribution of Type, 1st edition, Ashridge Research, December

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Development Challenges for the Future - 2004

Dent, F., Curd, J., & Carr, M. (2004) Development Challenges for the Future, European Business Forum, October

The Leadership Pocketbook

Written for leaders at all levels - strategic, organisational and team level - this book explains how to inspire, influence, deal with change and achieve objectives. Illustrated throughout, the book adopts a practical approach, setting out the principles of leadership, the role of the leader, the skills required for effective leadership and the key challenges facing leaders in the modern business environment. A focus of the book is self-awareness - to know yourself, to realise what your leadership strengths and weaknesses are and when you must continue to develop.

Dent, F. (2003) The Leadership Pocketbook, Management Pocketbooks

If I Were Boss November Issue

Fiona Dent advises on management issues

Dent, F. (2003) If I Were Boss, The Guardian, 29 November.

If I Were Boss October Issue

Fiona Dent advises on management issues

Dent, F. (2003) If I Were Boss, The Guardian, 25 October.

If I Were Boss September Issue

Fiona Dent advises on management issues

Dent, F. (2003) If I Were Boss, The Guardian, 20 September.

If I Were Boss August Issue

Fiona Dent advises on management issues

Dent, F. (2003) If I Were Boss, The Guardian, 23 August.

If I Were Boss July Issue

Fiona Dent advises on management issues.

Dent, F. (2003) If I Were Boss, The Guardian, 26 July.

If I Were Boss June Issue

Fiona Dent advises on management issues

Dent, F. (2003) If I Were Boss, The Guardian, 7 June.

Influencing Skills

Brent, M. & Dent, F. (2002) Influencing Skills, Training Journal

Meeting Skills

Contents include planning and preparation, participation in meetings, post meeting checklist, tips for chairing meetings, a revised section on e-Meetings and an updated list of suggested further resources.

Dent, F. (2002) Meeting Skills, Ashridge Learning Resource Centre Learning Guides, September

Team Building/Team Working

Describes the conditions that make teams effective and the different roles people can have in teams referring to the work of Meredith Belbin. It explores the balance between task and relationship functions and also contains a section on high performing teams.

Dent, F. (2000) Team Building/Team Working, Ashridge Learning Resource Centre Learning Guides, January

Self Managed Development

Underpins the whole personal development process. Contains activities aimed at getting you to assess what you have learned in your life to date and how you can build on that and progress both your personal life and career.

Dent, F. (2000) Self Managed Development, Ashridge Learning Resource Centre Learning Guides, January

Interviewing

Covers a range of interview types including selection, counselling and discipline interviews. Looks at the skills needed and gives hints and tips for planning.

Dent, F. (2000) Interviewing, Ashridge Learning Resource Centre Learning Guides, January

Interpersonal Skills

Includes sections on listening, questioning and aspects of non-verbal communication. Contains development activities designed to build an awareness of your own interpersonal style.

Dent, F. (2000) Interpersonal Skills, Ashridge Learning Resource Centre Learning Guides, January

Influencing

Presents a model for effective influencing, looks at the skills needed for effective influencing, power and the sources of power and describes different influencing strategies and styles.

Dent, F. (2000) Influencing, Ashridge Learning Resource Centre Learning Guides, January

Presentation Skills

Provides a wealth of tools and techniques to help you present more confidently. Tips on structure, delivery and how to achieve maximum impact.

Dent, F. (2000) Presentation Skills, Ashridge Learning Resource Centre Learning Guides, January

Influence & Succeed: How to Win People Over Every Time

Influencing people positively is a vital business and personal skill. In today's fast-changing business world, where traditional managerial hierarchies are disappearing, it will be those who can influence others who will be successful. 'Influence and Succeed' will help you to understand what influencing involves, and to learn the key skills and techniques that are essential for successful influencing. Subjects covered include: what is influencing?; key communication skills; influencing and technology; understanding and analysing others; deciding your influencing strategies; influencing a group; and influencing your boss.

Dent, F. (2000) Influence & Succeed: How to Win People Over Every Time, David Grant Publishing

The Self Managed Development Pocketbook

Self-managed development is all about taking responsibility and reflecting, both before and after action. This book presents a pocketful of tips, techniques and useful tools to further your development and put you incharge of your career and your life.

Dent, F. (1999) The Self Managed Development Pocketbook, Management Pocketbooks

Using Focused Questionnaires to Assess Competence

Dent, F. & Ashton, J. (1996) Using Focused Questionnaires to Assess Competence, Training Officer, Vol. 32, Jan/Feb

Signposts for Success: A Guide to Self-Managed Development

Dent, F. Macgregor, B. & Wills, S. (1994) Signposts for Success: A Guide to Self-Managed Development, Pitman Publishing

Ashridge Inventory Of Management Skills - (AIMS)

The Ashridge Inventory of Management Skills (AIMS) is a database of managerial competences and behaviours developed into a 360° questionnaire. AIMS is used extensively on Ashridge's open and tailored programmes. Each questionnaire is tailored to the specific subject areas covered during the programme, enabling participants to identify their strengths and weaknesses and concentrate on their development. The questionnaire can be completed online or if necessary in paper format.

Dent, F. (1994) Research, development and creation of the Ashridge Inventory Of Management Skills - (AIMS) - a 360º competence based inventory