Service Excellence Knowledge Sharing Forum

As the economic climate toughens, markets mature and competition intensifies. Can service excellence still remain the principle source of sustainable competitive advantage?

Service Excellence Forum

Ashridge Business School’s Service Excellence Knowledge Sharing Group brings together service organisations from across industry sector boundaries to share best practice and enable networking and knowledge sharing. Targeted at senior customer service directors – likely to be at board level.

Facilitated by Ashridge Business School and the service excellence specialists, The Stairway Consultancy Ltd, the knowledge sharing group offers:

Three knowledge sharing workshops a year

with up to three delegates per member. Topics for the knowledge sharing events are agreed by the members and will include case studies, expert presentations, research reports, facilitated discussion and action learning sets.

White papers

on the latest theories and innovations in service excellence.

Written case studies

from best practice service organisations.

Annual research topic

One major piece of research is undertaken on behalf of the members once a year. Research topics are formulated by the members each year to respond to hot issues in service excellence and deliver actionable advice.

Member Benefits

• Learn about latest thinking on service excellence
• Learn from the experience of others
• Network with service sector thought-leaders
• Receive coaching and development in a “safe” environment
• Gain insights from other industries
• Trigger ideas about your own approach to service excellence
• Provide input to the definition of service excellence research objectives and priorities
• Gain exclusive access to annual research report, case studies and white papers.

Investment

Corporate membership for the year’s programme is £4,950 for up to three members per organisation.

Ashridge Business School helps people and organisations to be the best. We take pride in working in partnership with some of the world's leading business organisations in tackling the complex challenges they face, whether that is in service excellence or in formulating and implementing strategic development, leadership and change.

The Stairway Consultancy specialises in helping organisations to become more customer focused. They have wide experience of formulating knowledge sharing groups on the topic of service excellence.